Heating Troubleshooting Tips

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FURNACE TIPS… BEFORE CALLING FOR SERVICE

  • Ensure the breakers at the breaker panel are in the ON position, reset if unsure or tripped.
  • Make sure the gas valve is open.
  • Ensure you have a clean filter in system.
  • Ensure all vents are completely open in all rooms.
  • Ensure the thermostat is on heat and the set point is 4 degrees above room temperature. If the furnace fan is not running, place the fan in the on mode. After the indoor motor is running, the fan can be placed back in the automatic mode at the thermostat.
  • If the fan is not running, check the furnace door. Ensure the furnace door is on securely and the door switch isn’t tripped.

If the furnace still is inoperable or supplying insufficient heat schedule an appointment with one of our N.A.T.E. Certified, factory trained, expert service technicians for service.

HEAT PUMP TIPS…BEFORE CALLING FOR SERVICE

  • Ensure the breakers at the breaker panel are in the ON position, reset if unsure or tripped
  • Ensure you have a clean filter in system.
  • Ensure all vents are completely open in all rooms.
  • Ensure the thermostat is on heat and the setpoint is 4 degrees above room temperature. If the furnace fan OR indoor fan is not running, place the fan in the on mode.
  • If a condensate pump is present, ensure that its reservoir is not full. If the reservoir is full, then check the power to the unit.
  • If a condensate float switch is present in the drain line, ensure the drain line is patent.
  • If still no heat, switch the thermostat setting to the Emergency Heat setting for temporary heating and call for service- 1-855-632-9449

If the heat pump is inoperable or supplying insufficient heat schedule an appointment with one of our N.A.T.E. Certified, factory trained, expert service technicians for service.

ELECTRIC HEAT STRIP TIPS…BEFORE CALLING FOR SERVICE

  • Ensure the breakers at the breaker panel are in the ON position, reset if unsure or tripped
  • Ensure you have a clean filter in system.
  • Ensure all vents are completely open in all rooms.
  • Ensure the thermostat is on heat and the set point is 4 degrees above room temperature. If the furnace fan OR indoor fan is not running, place the fan in the on mode.
  • If a condensate pump is present, ensure that its reservoir is not full. If the reservoir is full, then check the power to the unit.
  • If a condensate float switch is present in the drain line, ensure the drain line is patent.

If the electric heat is inoperable or supplying insufficient heat schedule an appointment with one of our N.A.T.E. Certified, factory trained, expert service technicians for service.